Returns, Refunds & Exchanges Policy — GlowAlign

Last Updated: 25 May 2026

We want you to love your GlowAlign purchase. If you are not satisfied, our policy below explains how returns and exchanges work.

1. Eligibility for Returns

You may request a return if:

• The item is defective or damaged

• The incorrect item was delivered

• You received an incomplete order

To qualify:

• The request must be made within 7 days of delivery

• The item must be unused and in original packaging (unless defective)

2. Non‑Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Used products

• Items not in original condition

• Sale or clearance items (unless defective)

3. Refunds

Once your return is inspected and approved:

• Refunds are issued to your original payment method

• Refunds may take 5–10 business days to reflect

• Shipping fees are non‑refundable unless the error was ours

4. Exchanges

Exchanges are subject to stock availability. If the item is unavailable, we will offer:

• A refund, or

• Store credit

5. Return Shipping

If the return is due to:

• Our error (wrong item, defective item): we cover return shipping

• Customer preference: customer covers return shipping

6. How to Request a Return

Email us at:

info@glowalign.co.za

• Order number

• Reason for return

• Photos (if applicable)